Ricoh awards Allied Office Machines its highest service award
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We offer service on all major brands of copiers and flexible service contracts to suit your needs.
We recognise that companies require responsive and effective service and support in the field in order that their business is not affected by the breakdown of office hardware.
Providing after sales service to the highest possible standard is an integral part of the National Account Program and is important to our overall business strategy.
As a service provider, our product is dependent upon the quality of our people.
We train all staff in the skills required to provide our customers with the highest level of support – confidently, quickly and with genuine expertise.
For example, even with an average of 10 years experience repairing and maintaining hardware, our engineering staff will spend at least one week a year in the classroom, training to ensure they are at the forefront of professional understanding.
Our engineers carry a full complement of spares on board the service vehicles and in most cases, should a part be required it can be fitted on the first visit, keeping downtime to a minimum.
In addition to servicing in the field, we also recognise that any information such as service costs, reliability, and usage can be useful to you as a valuable management tool, particularly when a company has multiple machine installations.
Service history reports are available at your request, or can be included with your monthly statement.
Please contact your account manager for more details or email firstname.lastname@example.org